Privacy Policy

1. Introduction

AppealDesk ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property tax appeal packet service.

2. Information We Collect

We collect information you provide directly to us, including:

• Property Information: Address, county, and related property details you enter to generate your appeal packet.
• Contact Information: Email address for delivering your documents and order confirmations.
• Payment Information: Payment details processed securely through Stripe. We do not store your full credit card number.
• Usage Data: Information about how you interact with our website, including pages visited and features used.

3. How We Use Your Information

We use the information we collect to:

• Generate and deliver your property tax appeal packet
• Process your payment and send order confirmations
• Communicate with you about your order and our services
• Improve our website and services
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our service (payment processing, email delivery, data hosting).
• Legal Requirements: When required by law or to protect our rights.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. All data transmission is encrypted using SSL/TLS. Payment processing is handled by Stripe, a PCI-compliant payment processor.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order records are retained for accounting and legal compliance purposes.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage patterns, and deliver relevant content. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated revision date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at: